About us
The steady hands behind Australia's connected future
We are General Direct Solutions — a dedicated contracting force for the nation's largest telcos. Our work is the infrastructure you never see but rely on every day.
Our story
Twenty years in the trench, not in the office
General Direct Solutions was built by field people. Every director and supervisor here has personally hauled cable, run a splice tray and stood in a trench at 2am under traffic control. That is why our estimates hold up and our programs land.
Over 20+ years we have worked through every generation of Australian telecommunications infrastructure — copper, fibre, HFC and hybrid networks — for carriers and the prime contractors who deliver for them.
Today we operate multi-disciplinary crews across Sydney and greater NSW, and mobilise Australia-wide for program work. Our size is deliberate: large enough to scale for a national program, small enough that the person who quotes your job is the person accountable for it.
Years in the field
Lost time injuries
Damages to third-party assets
Cable hauled & installed
How we work
Four things we will not compromise on
Do it once, do it right
Rework costs the program more than time. Our crews build to standard the first time and test to prove it.
Everyone goes home
No task is worth an injury. Crews are empowered to stop work, and we back them when they do.
Own the outcome
We do not hand over problems. If something goes wrong on our scope, we are on site fixing it.
Straight answers
If a date is not achievable, you hear it early — not the day the milestone is due.
Track record
Two decades, four chapters
2004–2012
Copper and the early builds
Our founders cut their teeth on carrier copper networks, pit and pipe and lead-in works across Sydney.
2013–2018
The fibre decade
Full transition into fibre civil, hauling and splicing on national broadband and carrier programs.
2019–2023
Aerial and HFC capability
EWP crews, pole-top rescue certification and HFC field works added to the in-house capability.
2024–now
Program delivery partner
Engaged by Service Stream on the Optus HFC Accelerate Program, scaling crews for tier-one program delivery.
Compliance
Inducted, insured and audit ready
Our documentation is current before we mobilise, so onboarding onto your program never becomes the critical path.
Want the full capability statement?
We will send through our capability statement, insurances and current inductions.